"Easy to read and loaded with real world examples, Management Mess-Ups is great for small business owners and managers alike."
- USA TODAY
"Mark Eppler is to be commended for his work. He uses wonderful, and often amusing, anecdotes to illuminate difficult management problems. He provides helpful management tips in a very readable format. I appreciate his commonsense approach."
- Lee H. Hamilton
W. Wilson Intl Ctr for Scholars;
National Commission on Terrorism
"Although big scandals grab headlines, it is often the little mistakes which managers make that impact a businessís bottom line. Eppler does a masterful job identifying common pitfalls, while providing solid advice on how to avoid problems. Managers should keep a copy within arm's reach!"
- Paul Orfalea
Founder / Chairperson Emeritus
"Can you imagine losing
a two million dollar customer
over sixty cents?"
It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a "transaction" (deposits are transactions, withdrawals are not). Even the branch manager stood firmly behind this policy. The next day the frustrated customer closed his account -- a little over two million dollars' worth. The root of the problem wasn't this company's blind adherence to policy, but management's inability to empower employees to use their own good judgment and intuition.
Management Mess-Ups examines a variety of mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees. This management mess-up and 56 others is presented with humor and insight by author Mark Eppler. You will learn of the many mistakes managers make daily -- mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading of the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.
Written with today's busy reader in mind, Management Mess-Ups
presents chapters grouped by topic (leadership, motivation, change, etc.) that can be read in short, easily absorbed segments. Each mess-up is introduced in a simple statement at the beginning of the chapter, then effectively illustrated with real-life stories that present the issue in a way that touches readers' common experience. Afterward, the author presents a brief discussion of the effects of the mess-up, followed by concise, easy-to-follow suggestions for overcoming (or avoiding) the mishap.
The relevant advice in each chapter for overcoming the mess-up has been updated to blend timeless truths with the latest ideas and trends in management and leadership.
Management Mess-Ups is a book that should be read and reread, then placed in a handy spot for future reference.
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